Refund and Returns Policy

At Skylite, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

• Eligibility for Refunds: Items can be returned within 30 days of receipt for a full refund or exchange, provided they are unused, in their original packaging, and accompanied by proof of purchase.
• Non-Refundable Items: Certain items, such as customized products or those marked as final sale, are not eligible for returns or refunds.
• Return Process: To initiate a return, please contact our customer support to receive a return authorization. Once approved, items should be shipped back to our provided return address.
• Refund Process: Once we receive and inspect the returned item, a refund will be processed to your original payment method within 5-7 business days.
• Exchanges: If you received a damaged or defective item, we will replace it free of charge. Please contact customer service within 7 days of receiving the product.